Site Soup

SiteSoup for Caravans, cottages, lodges and holiday lets

Direct bookings for your holiday let, with no booking-site commission.

Guests check availability and book their dates on your own website. Your calendar shows who is arriving, leaving and staying, and deposits and balances are handled for you.

Apply for a website

What you get

Book direct

Guests pick dates on a calendar with booked nights crossed out, and see the full price straight away.

Syncs with Airbnb

Two-way calendar sync with Airbnb, Booking.com and Vrbo, so you’re never double-booked across sites.

Deposits and balances

Take the full amount, a deposit (fixed or a percentage), let guests choose, or take nothing online.

Seasonal prices

Different nightly prices for peak weeks, a cleaning fee, minimum nights and maximum guests for each stay.

Longer-stay discounts

Reward longer stays automatically, such as 10% off 7 nights or more.

Keep more of every booking

Payments go straight into your own Stripe account, without a booking site taking its cut.

Your stays

  • A nightly price, cleaning fee, minimum nights and maximum guests for each stay
  • Bedrooms, beds, bathrooms, amenities and house rules, shown to guests
  • An extra-guest fee per night and a pet fee, if you want them

Online booking

  • A calendar with booked and closed nights crossed out, and the price as soon as dates are chosen
  • Guests say how many are coming and whether they’re bringing pets
  • Booked and closed dates are blocked automatically, so there are no double bookings

Calendar sync

  • A private calendar link for each stay to paste into Airbnb, Booking.com or Vrbo
  • Their calendars added here, checked every 30 minutes
  • Dates booked on any site are closed everywhere

Your calendar

  • Arriving, leaving and staying for any day
  • A two-week chart with a row for each stay, closed days shaded
  • Confirm, complete, mark a no-show or cancel a booking, and add notes

Payments

  • Pay in full, deposit only, guest chooses, or nothing online
  • Deposits as a fixed amount or a percentage
  • Email the guest a secure link to pay their balance, from the booking

Included with every SiteSoup site

On top of the features above, every business gets:

A website built for you

We design and build your site around your business, set it up with you and show you how everything works.

Your own web address

Use your own domain with secure HTTPS set up for you, or a free sitesoup.co.uk address.

Ready for Google

Page titles, descriptions, a sitemap and your business details are set up so search engines understand your site.

The SiteSoup app

Add it to your phone’s home screen. It opens on your business with the screens you use every day.

Getting set up

We do most of this with you at handover. Here’s the full list, so you know where everything lives.

  1. 1 Add your stays

    Add each caravan, cottage or lodge with its nightly price, cleaning fee, minimum nights, maximum guests and check-in and check-out times.

    Where: App → Stays

  2. 2 Add the details guests look for

    Bedrooms, beds, amenities, house rules, and any extra-guest or pet fees. Add your private arrival instructions too.

    Where: App → Stays → edit a stay

  3. 3 Add seasonal prices and discounts

    Set higher prices for peak weeks and any longer-stay discounts.

    Where: App → Stays → edit a stay

  4. 4 Sync with Airbnb and other sites

    If the stay is listed elsewhere, copy its calendar link into those sites, and add their calendar links here.

    Where: App → Stays → edit a stay → Sync

  5. 5 Set your cancellation policy

    Pick a starting point or write your own. Guests see it before they book. Check when the arrival email goes out while you’re there.

    Where: App → More → Closed dates → Guests

  6. 6 Block dates you’re not taking bookings

    Close dates for one stay, or for every stay at once, including dates already booked elsewhere.

    Where: App → More → Closed dates

  7. 7 Choose how guests pay

    The full amount, a deposit, the guest’s choice, or nothing online.

    Where: App → More → Payments

  8. 8 Connect card payments

    Link your existing Stripe account or create a new one. Without it, guests can only book with nothing to pay online.

    Where: Advanced → Card payments

  9. 9 Add photos of each stay

    Good photos sell stays. Add them to each stay in Advanced.

    Where: Advanced → Stays

  10. 10 Turn on booking alerts

    Switch on alerts on your phone so you know the moment someone books, and send yourself a test.

    Where: App → More → Booking alerts

  11. 11 Make a test booking

    Book a stay on your own website and check it appears in your calendar.

    Where: App → Calendar

How it works

Answers to the questions people ask most, grouped by screen. Tap a topic to see them.

Your calendar 4 questions
How do I see who’s coming?
Calendar shows who is arriving, leaving and staying on the chosen day, with a two-week chart underneath. Home shows today’s arrivals and departures and the next arrival.
How do I add a phone booking?
Calendar → New booking. Choose the stay, dates and guests. The price is worked out the same way as on your website, and taken dates can’t be double-booked.
How do I cancel a booking?
Open it and tap Cancel booking. The dates become free again. Cancelling never refunds automatically.
Does it sync with Airbnb or other booking sites?
Yes. Edit the stay and scroll to Sync. Copy its calendar link into Airbnb, Booking.com or Vrbo’s “import calendar” setting, and paste their “export calendar” link here. Calendars update every 30 minutes.
Stays, prices and closed dates 4 questions
How is the price worked out?
Nightly prices for each night (using any seasonal price for those dates), less any longer-stay discount, plus the cleaning fee.
How do longer-stay discounts work?
Add up to five tiers, such as 10% off 7 nights or more and 15% off 14 nights or more. The best one that applies comes off the nights, not the cleaning fee.
How do I stop bookings on certain dates?
Close them for one stay when editing it, or for every stay at once under More → Closed dates.
How do extra-guest and pet fees work?
Set how many guests the price includes and a fee per extra guest per night. If pets are welcome, add a pet fee charged once per stay. Neither gets the longer-stay discount.
Deposits and balances 4 questions
What payment options can I offer?
The full amount, deposit only, let the guest choose, or nothing online. A deposit can be a fixed amount or a percentage.
How do I collect the balance?
For online bookings, open the booking and tap Ask for balance. The guest gets an email with a secure link to pay. For phone bookings, tap Mark as paid when the money arrives.
What does it cost?
SiteSoup takes 1.5% of each online payment, and Stripe charges its card fee. By default the guest pays a small service fee that covers both. You can turn it off and absorb the costs instead.
How do I give a refund?
Refunds are made in your Stripe Dashboard: Advanced → Card payments → Manage Stripe takes you there.
Guest emails and policies 3 questions
What do guests get by email?
A confirmation with the dates, price, your cancellation policy and a link to their booking. Then an arrival email a few days before (2 unless you change it) with the address, house rules and your private arrival instructions.
Who gets the key safe code?
Only guests who have paid online, or whose booking you made or marked as paid. Pay-on-arrival bookings get it once you mark them paid.
Can guests cancel online?
No. Their booking page shows your cancellation policy and how to contact you. Cancel it from the calendar, and make any refund in Stripe.
Promotions and offer codes 5 questions
What kinds of promotion can I run?
Percentage or money off, deals on chosen services or stays, quiet-time or booking-window deals, first-booking offers, secret codes and limited offers for the first few customers.
Do customers need a code?
Only if you want them to. Without a code, the best automatic promotion is applied at checkout. With a code, customers type it in and are told straight away if it works, or why not.
Can I limit when and how often an offer is used?
Yes: start and end dates, days of the week, a daily time window, a minimum spend, new customers only, uses per customer and a total limit.
Can a customer use two offers at once?
No. One promotion or loyalty reward applies per order, so your margins stay predictable.
How do offers work with deposits?
The saving is worked out on the full price and comes off what is still owed first, so the deposit stays as you set it.
Alerts on your phone 3 questions
How do I get alerts for new bookings?
In the app, open More → Alerts on this device, switch them on and send yourself a test. Do this on every phone or tablet that should ping.
Why didn’t my phone ping?
Alerts are set per device and last up to 30 days between visits, so open the alerts screen again to renew them. Check that notifications are allowed for your browser or the installed app, and that the phone isn’t on Do Not Disturb.
Do alerts show customer details on my lock screen?
No. The alert says something new has arrived; tapping it opens the app, where you sign in as normal.
Your team and logins 3 questions
How do I give someone a login?
Advanced → Team management → Users → Add Staff. They get an email with a link to set their own password, then can use the app on their own phone.
What can each person do?
Choose a role when you add them. Managers look after orders, the team and settings. Staff look after service and orders. Billing stays with the business owner.
Can I run more than one business?
Yes. If you have more than one SiteSoup business, switch between them from More in the app.
Your website 5 questions
How do I change wording or photos on my site?
Advanced → Website Settings. Pick the page, then edit it in the visual editor or describe the change and let AI suggest it. You see the result before saving, and earlier versions can be restored.
How do I change my logo, colours or contact details?
Also in Advanced → Website Settings. Your menu, shop or booking pages pick up the same branding automatically.
Can I add a new page or change the navigation?
Just ask us. New pages and navigation changes are done for you, so a finished site can’t be broken by accident.
How do I connect my own domain?
Advanced → Website Settings shows your domain and the DNS records to add. We’re happy to do it with you, and HTTPS is set up automatically once it’s connected.
Where are messages from my contact forms?
Every enquiry is saved in your dashboard, and you get one summary email the next morning when new ones arrive.

Want this for your business?

We build it, set it up with you and stay on hand afterwards. Applying takes a few minutes and commits you to nothing.

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